Return policiy
RETURN AND EXCHANGE
- 30 days full priced items & 10 days for items reduced from 1 to 49%.
- FINAL SALE on reduced items from 50% and up
- For any info you can contact our customer service info@chaussuresfillion.ca
- All the items should be in the original condition and unworned. We will need the original receipt to accept your return.
- Cleaning products and other accessories such as outsoles, laces, socks or underwears are FINAL sale.
1. FREE RETURN AND EXCHANGE WEB IN STORE
- 30 days full priced items & 10 days for items reduced from 1 to 49%.
- FINAL SALE on reduced items from 50% and up
- We will need the receipt to accept your FREE return or exchange.
Visit our « store locator » to find the nearest store.
2. AUTOMATED RETURN OR EXCHANGE VIA CANADA POST
To return and order from our online store :
AUTOMATED RETURN - You will need your CFWEB number (including #)
* EXCHANGES are completely free. Shipping fees are non refundable. Chaussures Fillion will charge $5 as manutention fees on every refund.
REFUNDS
Refunds are made on the original payment method only.
Shipping fees and taxe son shipping fees are non refundable.
FINAL SALE items are non refundable.
WARRANTIES
We need to work with the manufacturer warranties for every brand.
Please contact the store where you bought the product to confirm if this is a manufacturing default. Our saespersons will be glad to confirm that with you. You will need your original receipt to go along with that process.
Please note these elements excluded from manufacturers warranties :
- Lack of maintenance or carelessness
- Hitches or damages causes by accident
- Normal use or discolouration
- Loss of feathers, hairs or fur.
There is no warranty on FINAL SALE items.
For online product purchases through chaussuresfillion.ca, the same warranties apply. You can either go in store or online for your reclamation.
